Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Professional Information: Industry sector, company size, business challenges, service interests
• Communication Records: Correspondence, meeting notes, consultation records
• Technical Information: IP address, browser type, device information, website usage data
• Assessment Data: Gallup StrengthsFinder results and related professional development information (with explicit consent)

How We Collect Information

• Contact forms and consultation requests
• Email communications and phone calls
• Business meetings and consultations
• Website cookies and analytics
• Professional assessments and training sessions
• Partner referrals and networking events

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing consulting services and training programs
• Conducting Gallup StrengthsFinder assessments
• Developing customized service excellence solutions
• Project management and implementation support

Communication

• Responding to inquiries and consultation requests
• Sending service-related updates and project communications
• Providing industry insights and thought leadership content (with consent)
• Invitation to relevant events and webinars

Business Operations

• Contract management and billing
• Quality assurance and service improvement
• Legal and regulatory compliance
• Website optimization and user experience enhancement

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you voluntarily provide information or subscribe to communications
• Contract Performance: To deliver services you have engaged us for
• Legitimate Business Interest: For business development, service improvement, and maintaining client relationships
• Legal Obligation: To comply with Singapore and international regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Partners

• Gallup: For StrengthsFinder assessments (with explicit consent)
• Technology Partners: Microsoft, Salesforce, AWS for platform implementation
• Subcontractors: Vetted specialists for specific project requirements

Legal Requirements

• When required by law or regulation
• To protect our rights, property, or safety
• In connection with legal proceedings
• With your explicit consent

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Strict role-based access to personal information
• Data Centers: Secure, ISO 27001 certified facilities
• Regular Audits: Quarterly security assessments and compliance reviews
• Staff Training: Regular privacy and security training for all team members
• Incident Response: Established procedures for data breach notification

6. Data Retention

We retain personal information for different periods based on the type of data and purpose:

• Client Data: 7 years after contract completion (for legal compliance)
• Assessment Results: 5 years or as requested by the client
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)
• Inquiry Records: 3 years for business development purposes

7. Your Rights

Under Singapore PDPA and GDPR, you have the following rights:

How to Exercise Your Rights: Contact our Data Protection Officer at privacy@servicefrontier.sg or use our online privacy request form.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

Types of Cookies

• Essential Cookies: Required for website functionality (cannot be disabled)
• Performance Cookies: Google Analytics for website optimization (can be disabled)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of marketing campaigns (with consent)

Cookie Management: You can control cookies through your browser settings or our cookie preference center.

9. International Data Transfers

We may transfer your data to:

• Partner Offices: Malaysia, Indonesia (adequate protection measures in place)
• Cloud Services: AWS Singapore, Microsoft Azure Southeast Asia
• Service Providers: Only to countries with adequate data protection or under appropriate safeguards

All international transfers comply with Singapore PDPA requirements and include appropriate contractual protections.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete such information promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post updates on our website with the effective date
• Notify existing clients of material changes via email
• Maintain an archive of previous versions
• Provide a 30-day notice period for significant changes

12. Contact Information

13. Regulatory Authorities

If you believe we have not addressed your privacy concerns adequately, you may lodge a complaint with:

• Singapore: Personal Data Protection Commission (PDPC) - www.pdpc.gov.sg
• EU Residents: Your local Data Protection Authority